You may return Full Priced items for a refund within 21 days of your order date.

SALE Items cannot be refunded or exchanged.

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it with the original tags.

HOW TO MAKE A RETURN

• Dalbitnewyork@gmail.com to request your Return Authorisation Number (RA) within 5 days of receiving your order.
• Include in the email your customer order number, and which item(s) you would like to exchange/refund and the reasons for your return.
• Once your refund/exchange has been approved, you will receive an email with your number and the return address.
• Once your return is received, we will notify you by email and process your refund/exchange within 10 business days (please allow an additional 3 days for your refund to appear in your account).

All orders are shipped within 3-5 days of purchase via USPS. A notification email will be sent with tracking when the order has shipped. Once an item has been shipped, IAMTHAT is not responsible for packages lost or damaged in transit. 

Domestic packages are sent Flat Rate Priority Mail and typically arrive 3-5 days of shipment.

International packages are sent First Class Mail and typically arrive 7-10 days. In some cases, the delivery may take up to 30 days for international packages, please contact your local post office if you are concerned about the whereabouts of the package.